Change Control Jitters
Tomorrow night, at 8pm, I do my first firewall maintenance at a client before the 3rd Party (banking institution) they’re trying to interact with, go into change-freeze at the end of the week…
It’s one thing to sit in the office and do changes where you can (hopefully) reverse them or ask for some advice from a colleague before committing the changes to the firewall. It’s an entirely different story to be at a client with them looking over your shoulder while you ‘tinker’ with their firewall.
What makes this particular change even more nerve-wracking is that the client cannot really explain the changes that I need to make to me upfront… we’re sort of winging it, trying to get something to work.
Hopefully it’s not too big a job. I need to route traffic from one network to another over two Microsoft ISA servers… how hard can it be? :(
